FAQ’s

What makes your grills different from others on the market?

Our grills blend traditional Eastern European craftsmanship with modern design, offering unique features that enhance your grilling experience.

Do you offer a warranty on your grills?

Yes, we offer a comprehensive warranty on all our grills, covering manufacturing defects for up to 5 years from the date of purchase.

Can I use your grills for both indoor and outdoor cooking?

Our grills are primarily designed for outdoor use to provide the best grilling experience, ensuring safety and optimal performance.

Are your grills easy to clean?

Absolutely! Our grills are designed with ease of cleaning in mind, featuring removable parts and non-stick surfaces for hassle-free maintenance.

Do you provide international shipping?

Yes, we offer international shipping options. Please contact us for specific rates and shipping details to your location.

How can I find replacement parts for my grill?

Replacement parts are available through our website or customer service. Please provide your grill model and the part you need.

What types of fuel can I use with your grills?

Our grills are versatile and can accommodate various types of fuel, including charcoal, wood, gas, and pellets, depending on the model.

Can I customize my grill?

Yes, we offer customization options for certain models. Contact us with your specifications, and we'll work with you to create your perfect grill.

How do I register my grill for warranty?

You can register your grill for warranty through our website by providing your purchase details and product serial number.

Where can I find grilling recipes and tips?

Our website features a comprehensive library of grilling recipes and tips from our generations of grill masters to enhance your grilling skills.

What safety features do your grills have?

Our grills are designed with safety in mind, featuring stable construction, heat-resistant handles, and automatic shut-off capabilities for gas models.

How can I become a distributor of your grills?

Interested distributors can apply through our website. Please provide your business details, and our team will contact you for further discussions.

Do your grills come assembled?

Most of our grills require some assembly, but we provide clear instructions and tools needed for a straightforward setup process.

What is the best way to maintain my grill?

Regular cleaning, proper storage, and periodic checks of components are key to maintaining your grill's performance and longevity.

Can I use your grills in a commercial setting?

Yes, we have a range of grills designed for both home and commercial use. Please check the specifications for suitability.

What is your return policy?

We accept returns within 30 days of purchase, provided the product is in its original condition and packaging.

How often do you release new grill models?

We innovate constantly and typically release new models every year. Stay updated by subscribing to our newsletter.

Do you offer grilling classes or demonstrations?

Yes, we host grilling classes and live demonstrations periodically. Check our website or sign up for our newsletter for schedules and locations.

How can I troubleshoot issues with my grill?

Our customer service team is here to help with troubleshooting. Contact us with your issue, or check our online support for quick fixes.

Where are your grills manufactured?

Our grills are proudly manufactured in Eastern Europe, leveraging centuries of craftsmanship, and then assembled in the United States with rigorous quality control.